All information and price quotations are valid and correct at the time they were published, but subject to change without notice until a booking has been confirmed.
You may book a tour with us through this website or email. It should be considered as a pre-confirmation of your booking. After that, we’ll send you an instruction of deposit payment. Your booking is confirmed once your deposit has been recorded into our bank account. We’ll confirm your booking by putting your name and the itinerary on our e-calendar. You will receive a notification of event from our calendar system afterward.
3. Deposit and Payment
To confirm your booking, please make a 40% deposit of the total amount in advance. Payment can be transferred to our Indonesian bank account. We also accept payment with credit cards (VISA and Master); processed securely by Xendit. We will send you our bank account details to your email address. Please note that we do not take any responsibility over the payment of bank or credit card processing fees (charged by Xendit) resulting from the transfer of funds. Any such fees are your responsibility.
Your deposit will be converted to Indonesian Rupiah (IDR). We abide by the exchange rate as defined by the sending and receiving banks as well as VISA/Master. The remaining balance can be settled by cash (preferably IDR) when you’re here.
4. Change in Tour Itinerary
We will make all reasonable efforts to keep the overall tour package unchanged, however we still reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. In the event of changing the itinerary, we will inform you promptly during the booking or prior to departure of the tour. If such changes occur during the tour, the tour leader will inform you on the spot. We would like to ask for your co-operation in accepting such circumstantial changes.
Change in tour itinerary might occur due to unforeseen circumstances or factors beyond our control such as Force Majeure events, strikes, fairs, festivals, other public events, traffic, overbooking of accommodation, re-routing or cancellation of public transport, closure or restricted entry at a place of interest, weather conditions.
In the circumstance where booked or requested accommodation is not available, we will find an alternative in another accommodation of similar standard, subject to confirmation and availability. If a similar standard of accommodation is not available, you will get a discount accordingly.
6. Special Requests
When booking your tour, please inform us if there are any special requests regarding special meals, dietary requirements, adjoining rooms, etc. Such requests are subject to confirmation and availability.
7. Cancellation Policy
If in any case you really need to cancel your booking, please inform us as soon as possible. We will try to reschedule your trip as we do not wish to charge you any cancellation fee. However, a cancellation fee may apply for services supplied by our partners or other third parties under their terms and conditions. If we have to refund your deposit (in full or in part), please allow us to process it within 3 months after your cancellation has been confirmed. We strongly advise that you take out holiday insurance which will cover the cost of cancelling your holiday.
8. Unused Services
In the event that unforeseen circumstances or factors beyond our control incur unused services, we will contact our partners and negotiate refund possibilities. Any cancellation fee under the terms and conditions of each service provider shall apply.
9. Travel Documents
It is your responsibility to have a valid passport. An Indonesian Visa on Arrival can be obtained by most international visitors and will allow you to stay in Indonesia for up to 30 days. You are responsible for complying with regulations passed by the Government of Indonesia. Your deposit will be forfeited in the event of non-approval of your visa.
10. Travel Insurance
We always assume good things will happen during our trips. However, we would advise you to cover your trip with travel insurance which will cover any cancellation fee, loss of luggage, accident, 3rd party liability as well as health insurance.
11. Limitation of Liability
We shall not be liable for any costs, expenses or damages incurred or suffered by you arising from any of the following events:
- National or local emergency, acts or omissions of any government authorities or agencies, insurrection, civil disorder, war or military operations.
- Industrial disputes of any kind, strikes, lock-outs, stoppage or restraint of labor.
- Traffic congestion, vehicle breakdown, obstruction of any public/private road, highway, sea or air passage.
- Accidents of any kind occuring during the guests’s independent activities.
- Theft, robbery or lost property/luggage.
- Food poisoning or isolation as a result of infectious diseases or any condition likely to endanger health or safety on tour members or impair their reasonable comfort.
- Any cancellation or amendment or alternation of tour itinerary, hotel accommodation or tour services as a result of any of the unforeseen events or as a result of any decision, act or omission of our suppliers.
If any of these inconvenience events occurred, stay calm because we are still here for you and striving to make your holidays an enjoyable experience.
12. Health Requirements
Tour activities as mentioned in this itinerary are designed to suitable for people of all ages in good health and good fitness. Some tour activities will involve uphill walks for several kilometres on tracks in wilderness as well as mountainous area. If you have any concerns about your own capabilities to join in particular tour activities, please let us know so that we can discuss it. It is your responsibility to inform us of any medical or physical condition that you have which could create a risk for you or any other tour participants. We reserve the right to decline participation in any tour activity where an individual’s health and physical condition is deemed to be unsuitable for the activity undertaken.
13. Acceptance of Risk
It is presumed that you have read and understood details for this tour package based on the information given by us which comprise the itinerary, accommodation list, type of transportation used, meal arrangements and inclusions/exclusions within the tour. You should be aware that the standard of accommodation, transportation, safety, hygiene, cleanliness, medical facilities, telecommunications service and public facilities may not be of the standard you are used to at home. Therefore, you should understand that travelling with Trip N Treat may involve risks.
By booking a tour with Trip N Treat, you accept these risks and you fully assume the risks of travel.